Frequently Asked Questions
Send us a message on our socials, email, text, or give us a call.
We accept paypal (fee applies) bank deposit or cash. Full remaining payment is appreciated prior to setup on event day. Keep in mind “No Pay, No Play”
Corporate billing cycle payment can be arranged.
Yes thank you. A non refundable deposit of $200 is required. This will secure your event date.
We will travel free within a 50km radius of Tarneit, Vic 3029. Any further will incur a cost, just contact us for a quote. We travel interstate on a regular basis for corporate events.
A 3m x 3m metre area for either the photobooth or Dj setup & any associated equipment. Minimum of 2m x 2m for smaller setups.
Yes, we are fully insured for commercial operation. Our PLI cert is available on request. We have a Working with Children card for peace of mind.
Generally yes & required for ALL evening bookings regardless of time & all day time bookings of 4 hours or more. Your attendant/DJ cannot leave the venue for a meal break, they arrive up to 90 minutes before setting up & are last to leave for the night. This can make a full day or nights work. This is fairly standard in the entertainment industry. It is also a goodwill gesture & they will appreciate it in return. A fed entertainer is usually a happy one. Please contact us if this is an issue or you have concerns, so other meal arrangements can be made. Caterers can offer discount rates for suppliers at your event or in some cases provide free meals if prior arrangements are made.
Terms & Conditions
ITerms & conditions for hire of an ‘OutWest Photobooth’ plus equipment. These are agreed upon by the hirer & OutWest upon confirmation prior to, during and after the event.
A $200 deposit will secure your booking, with the remaining balance to be paid in full, 7 days prior to your event. If paying in cash, the remaining amount must be paid on the day of the event PRIOR to the photo booth, or any event equipment is assembled. If booked within seven (7) days of the event, non-refundable full payment must be received within 48 hours of booking. If non payment of the remaining balance, is not made by the agreed start time of the event, OutWest staff have the right to terminate the agreement with the Hirer immediately. There is a seperate payment schedule for corporate billing cycle payments.
If the hirer requests additional hours of service on the day of the event, an additional amount of $100 per hour ($200 plus for corporate or hourly pro rata agreed rate for Gif Booth) will be charged & is to be paid to the OutWest staff in attendance with cash at the event. If additional hours are requested prior to the date of the event, this will be charged at at pro rata hourly rate for each additional hour. By placing a booking with us either verbally, by text, our socials, or via e-mail, regardless of whether a booking form has been returned or deposit paid it is deemed that the customer has read, understood, fully agreed to and is bound by all our terms and conditions of hire.
OutWest cannot be held responsible for any circumstances that may prevent us from attending your event; these may include but are not limited to severe weather conditions, traffic delays, breakdown of our vehicles, sickness or equipment failure. In the case that we cannot attend or fulfil your hire due to events beyond our control we will contact you or the venue as soon as possible. In these instances our liability will be limited to refunding of all monies paid.
Cancellation of the event at anytime will result in forfeiture of the $200 deposit paid, unless a change of event date is agreed on, by the hirer & OutWest Photobooths. OutWest will use the deposit already paid for a new agreed date, if that date isnt already booked for another event.
OutWest can cancel any booking at any time. If OutWest Photobooths decide to cancel a booking, all payments made will be refunded to the Hirer in full.
DELIVERY, SET UP, USE & REMOVAL
OutWest staff will arrive to set up anywhere between 60-90 minutes prior to the agreed start time, outside of the rental period. In the event that OutWest is not ready to commence at the agreed time, due to our error, we will add the lost time on to the agreed finish time (venue permitting)
In the event that we have set up in time but the hire does not start at the agreed time due to over running of previous activities by the hirer or venue; the hire will end as per the agreed time stated between the Hirer & OutWest Photobooths.
The delivery, set up & removal of hire equipment is free of charge. Additional travel fees (more than 50km from Tarneit, Vic 3029) will apply. There is a charge for stair only access above the ground floor.
OutWest agrees to have the hired service operational for a minimum of 80% of the agreed hire period or a discount will apply, at a pro rated hourly rate. A shutdown period may or may not be necessary for maintenance or replenishing of ink and paper for photo printing .
It is a requirement of the Hirer to provide the Booth attendant a supplier meal at ALL evening bookings regardless of time & any day bookings more than 4 hours, to the same standard of guests at the event. Please refer to the faq for further info on this requirement.
The Hirer shall ensure a safe and appropriate environment is provided for OutWest staff to operate its equipment.
The hirer must ensure:
– a space of 3m x 3m or more
– wifi access for the Gif photo booth
– access with power to 240v power point within 10m of OutWest’s equipment.
– all doorways and access paths are at least 80cm wide.
– if an outdoor event, an undercover secured area if any chance of poor weather.
The Hirer is responsible for paying any charges imposed by the venue, or required to access the venue. These charges may include, but are not limited to, parking, ferry fees, tolls, wifi and electricity.
We may use photos taken at your event on our website or social media pages, for the purposes of promoting our business and any associated event supplier or brand. You may request at any time, that your photos not be used for this purpose.
DAMAGES & SAFETY
The Hirer is fully responsible for our security & safety while attending your event. This also includes during set up & more importantly pack down at the end of the night amongst any unruly & intoxicated guests. This covers our staff, equipment plus vehicle until we leave the actual venue premises.
Any form of damage, eg: food or drink staining to the Gif Photobooth and/or inflatable wall/inflatabooth, DJ Equipment or any other associated equipment with our setup & operation, electronics & props by guests invited or uninvited at the venue will be paid for by the hirer. To prevent damages or further damage, OutWest staff have the right to refuse or stop service to any person from usage of the Gif Photo Booth at any time during the event if they feel that the equipment is being misused or if OutWest staff experience threatening, hostile, unruly or offensive behaviour.
If the situation is unable to be resolved, OutWest will not resume services & the hirer will receive no refund of any monies paid or agreed upon. Our security & safety is the hirer’s responsibility at ALL times.
We will not be liable for failing to perform under the Agreement by the occurrence of any event beyond our reasonable control. This includes but is not limited to, labour disturbance, tardis failure, zombie apocalypse, power outage, Planet of the Apes takeover, internet outage, interruption of service, random unaccountable stuff, communication outage, failure by a service provided to us to perform, fire (“Oh Lord Jesus, its a fire”) threatened or actual act of terrorism, Marvel superhero fights, natural disaster, War of the Worlds, riot, teleportation, being ‘Beamed up’ by Scotty, civil commotions, accidents, extra terrestrial probing or invasion, a Day of the Triffids of event, Armageddon, Vulcan mind meld and momentous acts of nature (excludes Storm from X-Men weather manipulation)
Please contact us if you have any queries in regards to our Terms & Conditions.
Ps: If you know any Marvel superheroes, please direct them our way to our services 😉